Frequently Asked Question

Domiciliary care, also known as homecare, involves providing personal care and support services to individuals in their own homes. This allows them to maintain their independence and live comfortably in familiar surroundings.

Elderly individuals, people with disabilities, individuals with complex needs, Autism, Learning Disability, those recovering from surgery or illness, and anyone who needs assistance with daily living activities but wishes to remain at home.

At Fortress Care Ltd, we offer a range of services including personal care (bathing, dressing, grooming), medication management, meal preparation, housekeeping, companionship, and specialized care for conditions such as dementia or Parkinson's disease.

Yes, all Fortress Care Ltd. caregivers are thoroughly vetted, trained, and qualified. They undergo continuous professional development to ensure they provide the highest standard of care.

You can contact us via phone, email, or through our website to arrange a consultation. We will assess your loved one's needs and develop a personalized care plan.

A care plan is created based on an initial assessment of the individual's needs, preferences, and lifestyle. It involves input from the individual, their family, and our professional Compliance Team.

Yes, care plans are flexible and can be adjusted as the individual's needs change. Regular reviews ensure that the care provided continues to meet their requirements. Clients may also call the company at any time to make changes to their care plan.

We offer 24/7 care services. Our office hours are from 9:00 AM to 5:00 PM, Monday to Friday, but care can be arranged at any time, including weekends and holidays.

The cost of care depends on the level and type of services required. Most clients are assessed by Local Authority who will ascertain the level of funding each client is eligible for. Private clients will get a quote directly from the company based on unique situation.

Some of our services may be covered by private insurance or government funding schemes. We can assist you in understanding what funding options are available and how to apply for them.

We accept various payment methods including bank transfers, and direct debits Payments can be made monthly or as per the agreed schedule.

Client safety is our top priority. Our caregivers are trained in health and safety protocols, infection control, and emergency procedures. We also conduct regular audits and compliance checks. All members if the team are safeguarding trained to level 2. Every member of the team is aware of who to contact with a safeguarding concern.

In the event of an emergency, our caregivers are trained to respond promptly and appropriately, following established protocols. Emergency contact numbers and detailed client information are always readily available.

We follow strict infection control measures in line with NHS and government guidelines, including the use of personal protective equipment (PPE), regular hand hygiene, and social distancing practices where possible.

For urgent queries, you can call our office contact number or chat with us on our website which is available 24/7. For non-urgent matters, you can email us or use the contact form on our website.

For urgent queries, you can call our office contact number or chat with us on our website which is available 24/7. For non-urgent matters, you can email us or use the contact form on our website.

If you are not satisfied with the care, please contact us immediately. We take all feedback seriously and will work to address any concerns promptly to ensure the best possible care for your loved one.

Testimonials and Reviews

Paula called to express appreciation to all her caregivers who supported her in the past week and this week when she was poor. Paula is saying a big thank you for your care, patience, and going the extra mile to ensure she was well taken care of without complaining. Paula said You’re all fabulous; she does not know what she could do without you. Many thanks, team. Well done
Paula
Social Worker
My care package is more than satisfactory, and I am deeply grateful to everyone who has been looking after me since my return from the hospital. I have no desire to change anything. Though I may not be good with names, every one of you who has been caring for me is a star, and I am more than happy with all my caregivers. Thank you, ladies, for your exceptional work. Please keep it up!
J.O
Consultant
Irene had a recent review with her social worker and is very happy with the care. The social worker stated that the family and Irene are pleased with the support being provided. It was described as very good, has regular carers, and they provide support as per the support plan. Thanks, Team
Irene
Consultant
Kevin's family want to say a big Thank you to all the carers who support Kevin daily. Kevin's daughter said Fortress Care is the best care company they are with so far; all carers are amazing, always polite and respectful. Thank you so much, team, for your hard work.
Kevin's family
Consultant
The family is extremely happy with the care so far, and her social worker, H.M, is also impressed with the care she is getting. B.D is happy with the girls. She is also happy with the same girls coming for her visits.
B.D
Consultant