A Desperate Beginning; Laura, a spirited woman in her 90s, had seen better days. When our care team first met her, she was living in squalor, her frail body bearing the weight of neglect with bed sores, and her eyes dimmed by pain. Unused medications cluttered in her kitchen. Her family believed she had less than a year left.

A Ray of Hope; Our dedicated caregivers stepped in, determined to change Laura's fate. With compassion and expertise, we cleaned her room, tended to her bed sores, and organised her medications. But it was more than physical care— we listened to her stories, shared laughter, became her companions. Slowly, Laura began to trust again.

The Healing Touch; Laura's transformation was nothing short of miraculous. Her bed sores healed, replaced by healthy skin. She no longer lived in filth but in a cozy room. And her family? They marvelled at the turnaround—Laura's life had been extended, not by mere days, but by years.

A Legacy of Compassion; Laura's story isn't just about medical care; it's about the power of compassion. Our team didn't just heal her body; they rekindled her spirit. Laura's journey reminds us that age is no barrier to transformation. As she celebrates her 90th birthday, we celebrate her resilience, her laughter, and the love that surrounds her.

We're honoured to be part of Laura's remarkable journey, and we're grateful for the trust her family has placed in us. If you'd like to learn more about our services or share your own story, feel free to reach out.

Meet Shavah:

A young Jewish woman with a complex care plan that requires 24-hour attention. Shavah’s life is a delicate balance of managing her autism, PEG feeding, muscle pain, and adhering strictly to her religious practices. Her care needs are intricate, involving frequent nurse visits, detailed documentation, and time-sensitive routines. The challenge is compounded by the necessity for consistent caregivers and her family's high expectations.

The Challenge:

Before joining us, Shavah’s care was a revolving door for providers struggling to meet her unique needs. The complexity of her care and the sensitivity required to respect her religious practices made it difficult for other companies to provide the consistent, high-quality care she deserved.

Our Approach:

We took on Shavah’s care package with a commitment to understanding every detail of her needs. Our team underwent specialised training to learn about her personality, religious practices, and medical conditions. We focused on creating a stable and familiar environment for Shavah by ensuring that the same carers attended to her regularly.

The Transformation:

With our dedicated approach, we have managed Shavah’s complex care efficiently. Our team coordinates seamlessly with her multiple care circles, ensuring that every aspect of her routine is meticulously followed. The detailed documentation and time-sensitive routines are handled precisely, providing Shavah and her family with peace of mind.

The Impact:

Shavah now trusts her caregivers' expertise and appreciates our dedication to her care. She feels supported and understood, knowing that her religious practices are respected, and her medical needs are met with the utmost care. Once anxious and demanding, her family now sees the positive impact of our consistent and compassionate care.

Conclusion:

Shavah’s story shows our commitment to providing personalised, high-quality care. By taking the time to understand her unique needs and training our staff accordingly, we have transformed her care experience. Shavah’s journey with us highlights the importance of empathy, consistency, and dedication in delivering exceptional care.

Meet Ben:

Ben's journey with us began over a year ago. Struggling with severe drug abuse and schizophrenia, Ben faced numerous challenges that made daily life incredibly difficult. His family, overwhelmed and frustrated, sought help from various care companies, only to be turned away due to the complexity of his needs. That's when they found us.

Our Commitment:

From the moment we took Ben under our care, we committed to understanding and managing his unique needs. Despite the challenges, our dedicated team embraced the opportunity to make a difference in Ben's life. Over the past year and two months, we have provided comprehensive care, including managing his medication, shopping, cleaning, and overall well-being.

Personalised Care:

We quickly learned about Ben's triggers, routines, and favourite places. This knowledge allowed us to create a personalised care plan that ensures his safety, health, and happiness. Our team works tirelessly to minimise his episodes and provide a stable environment where he can thrive.

24/7 Support:

One key aspect of our care is our 24-hour on-call support line. Ben knows he can reach out to us anytime he needs help, which provides him with a sense of security and peace of mind.

A Happy Outcome:

Today, Ben and his family are happier and more at ease than ever before. His family is relieved to know he is in capable hands, and Ben himself has shown remarkable improvement. The trust and bond we have built with Ben and his family are a testament to our commitment to exceptional care.

A Recommendation:

Ben's family has been so impressed with our services that they have recommended us to others in need. Their satisfaction and Ben's progress are the greatest rewards for our team.

At Fortress Care Limited, we believe in transforming lives through compassionate and personalised care. Ben's story is just one example of how we strive to make a positive daily impact.

Meet Elizabeth:

A spirited woman in her 80s, Elizabeth lives in a charming, albeit cluttered, home filled with the lively company of her beloved pets – cats, dogs, a parrot, and chickens. Elizabeth’s daughter, juggling a busy schedule, sought a reliable and compassionate care service for her mother, who has dementia. The previous care companies had left Elizabeth and her animals feeling neglected and mistreated, adding to her daughter’s worries.

Our First Encounter:

When we first stepped into Elizabeth’s home, it was clear that the environment needed a transformation to ensure her well-being. The house was in disarray, making it challenging to provide the level of care Elizabeth deserved. Her daughter often expressed her frustration over the previous care companies’ lack of empathy and respect for both her mother and the animals.

A Holistic Approach:

Understanding the importance of a clean and organised living space, we began our journey with Elizabeth by tidying up her home, bit by bit, with her permission. We didn’t just focus on Elizabeth’s personal care; we extended our compassion to her furry and feathered companions as well. This holistic approach brought immense joy to Elizabeth, who cherished the company of her pets.

Positive Changes:

The transformation was evident as we continued to care for Elizabeth and her animals. Elizabeth’s home became a more pleasant and manageable space, allowing us to provide her with the best possible care. Elizabeth herself began to look healthier and neater, a testament to the positive impact of our support.

Gratitude and Appreciation:

Elizabeth’s daughter, witnessing the remarkable changes in her mother’s well-being and the improved state of the house, often called to express her gratitude. She appreciated our kindness and dedication to Elizabeth and her beloved pets.

A Happy Home:

Today, Elizabeth’s home is a place of comfort and happiness. The once cluttered and chaotic environment is now a sanctuary where Elizabeth and her animals thrive. Our commitment to caring for Elizabeth and her pets has not only improved her quality of life but also brought peace of mind to her daughter.

Elizabeth’s story is a testament to the power of compassionate and comprehensive care. We are proud to have made a difference in her life and earned her family's trust and appreciation.

Meet Paul:

A distinguished gentleman in his 70s, Paul has always valued his privacy and cherished the company of his wife. Living in an elegantly furnished home, Paul faced a challenging period after undergoing cancer surgery. The effects of the operation left him needing support, particularly with re-engaging in the community. Paul, a man of tradition and class, preferred to be cared for by polished and well-educated male carers, especially when his children and grandchildren visited.

Our First Encounter:

When we first met Paul, it was clear that he had specific preferences and high standards for his care. Respecting his wishes, we ensured that our team of polished and well-educated male carers was assigned to him. This approach immediately put Paul at ease, knowing he was in capable and respectful hands.

A Tailored Approach:

Understanding Paul’s desire to maintain his lifestyle, we provided personalised care aligned with his preferences. Our team supported Paul’s recovery, helping him regain his strength and confidence. We also respected his need for privacy, ensuring his family visits remained intimate and undisturbed.

Positive Changes:

As Paul continued to recover, the positive impact of our care became evident. He began to feel more comfortable and confident, gradually re-engaging with the community. Our team’s dedication and professionalism were greatly appreciated by Paul, who often expressed his gratitude for the support he received.

Gratitude and Appreciation:

Paul’s recovery was a joyous occasion for his entire family. His wife, his steadfast companion, was thrilled to have him back to his old self. Paul’s children and grandchildren were overjoyed to see him again healthy and happy. The appreciation from Paul’s family was heartwarming, and it was a privilege to have played a part in his recovery journey.

A Happy Home:

Today, Paul enjoys his life with renewed vigour, surrounded by his loving family. His home remains elegant and comfortable, just as he likes it. Our team’s commitment to providing high-quality, personalised care helped Paul through a challenging time, and we are proud to have made a difference in his life.

We are honoured to have been a part of his journey to recovery and to have earned the trust and appreciation of his family.